Customer Service - New York E-ZPass GUIDE

By Phone:

The New York E-ZPass customer service phone number is 1-800-333-TOLL(8655) Hours of operation:
Monday through Friday
7:00 am to 7:00 pm
And
Saturdays
8:00 am to 2:00 pm

In Person:

The E-ZPass New York customer service centers are:
19-02 Whitestone Expressway Suite 101 College Pt. NY 11357
Hours: Monday-Friday: 9am-7pm | Saturday: 8am-12pm

Staten Island - 1150 South Avenue Staten Island, NY 10314
Hours: Monday-Friday: 7am-7pm | Saturday: 8am-12pm

Common Issues:

I received a Toll Evasion Notice that I would like to dispute. What should I do?
Complete Section C located on the back of the Toll Evasion Notice.
Mail to the following address.
E-ZPass® Violation Payments and Inquiries PO Box 15186 Albany, NY 12212-5186
You may also FAX this information to 1-718-816-0762.

If you want to close your account, log in to your account under the MY ACCOUNT section using your account information and Password and click the Account Profile link on the left-hand side of the page. Select "Close My Account", and complete the form provided.